Terms of Service

Last updated: April 29, 2026

These Terms of Service ("Terms") govern your use of the website and services provided by Micaela Brown LLC ("Company," "we," "us," or "our"), operating at micaelabrown.com. By accessing our website or purchasing any service, you agree to be bound by these Terms.

1. Services

We provide AI strategy consulting, marketing automation, Shopify optimization, and related business consulting services as described on our Services page. All services are subject to availability and may be modified at our discretion.

Service descriptions, timelines, and deliverables outlined on our website are estimates. Actual scope and timelines are confirmed during onboarding and documented in individual project agreements or proposals sent prior to work beginning.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement to use our services. By engaging our services on behalf of a business, you represent that you have the authority to bind that entity to these Terms.

3. Payments and Pricing

All prices listed on our website are in U.S. dollars and are subject to change without notice.

One-time services (Discovery & Strategy, Implementation): Payment is due in full before work begins, unless a custom payment arrangement has been agreed upon in writing. Project deposits, when applicable, are non-refundable and credited toward the total project fee.

Monthly retainer services (Ongoing Optimization): Retainer fees are billed monthly in advance. The initial retainer period is specified on the relevant service page. Retainers auto-renew on a month-to-month basis after the initial term unless cancelled with 30 days written notice.

We accept payments through our website checkout. All transactions are processed securely through Shopify Payments or other third-party payment processors. We do not store your payment card details.

4. Refund Policy

Discovery & Strategy services: If you are unsatisfied with a completed deliverable, notify us within 7 days of delivery. We will work with you to address concerns. If we cannot resolve the issue, we will provide a partial refund at our discretion, excluding any work already completed.

Implementation services: Due to the custom nature of implementation work, refunds are not available once work has commenced. Project deposits are non-refundable.

Monthly retainers: You may cancel with 30 days written notice. No refunds are issued for the current billing period. Work completed during the notice period is delivered as normal.

5. Client Responsibilities

To ensure successful project delivery, you agree to: Provide timely access to accounts, platforms, data, and materials necessary for the agreed-upon work. Respond to communications and approval requests within a reasonable timeframe. Designate a single point of contact authorized to make decisions on behalf of your organization. Ensure all content, credentials, and materials you provide are accurate, lawful, and yours to share.

Delays caused by late or missing client inputs may result in adjusted timelines. Extended project delays (over 30 days) caused by client inaction may result in the project being closed, with no refund for work already completed.

6. Intellectual Property

Your content: You retain ownership of all content, data, brand assets, and materials you provide to us.

Our deliverables: Upon full payment, you receive full ownership of custom work product created specifically for your project, including custom code, designs, copy, and configurations implemented in your systems.

Our tools and methods: We retain ownership of our proprietary methodologies, frameworks, templates, tools, and general knowledge developed before or during our engagement. We may use anonymized, non-confidential learnings from our work together to improve our services.

7. Confidentiality

We treat all client information as confidential. We will not share your business data, credentials, strategy, or proprietary information with third parties without your written consent, except as required by law.

We may reference our working relationship and general (non-confidential) results in case studies, testimonials, or marketing materials unless you opt out in writing.

8. Limitation of Liability

Our services are advisory and implementation-focused. We do not guarantee specific business outcomes, revenue increases, conversion rates, or ROI. Results referenced on our website (including case studies and testimonials) represent individual outcomes and are not guaranteed.

To the maximum extent permitted by law, Micaela Brown LLC total liability for any claim arising from or related to our services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption.

9. Third-Party Services

Our work may involve third-party platforms, tools, and services (including but not limited to Shopify, Meta, Google, email marketing platforms, and AI tools). We are not responsible for the performance, availability, pricing changes, or terms of any third-party service. Your use of third-party services is governed by their respective terms.

10. Website Use

You may browse our website and download free resources for personal and business use. You may not reproduce, distribute, or republish our content (including blog posts, guides, frameworks, and downloadable resources) without written permission. Automated scraping, crawling, or data extraction from our website is prohibited.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described therein.

12. Termination

Either party may terminate an ongoing engagement with 30 days written notice. We reserve the right to terminate services immediately if you breach these Terms, engage in abusive or unethical behavior, or fail to make timely payments. Upon termination, you are responsible for payment for all work completed up to the termination date.

13. Governing Law

These Terms are governed by the laws of the state in which Micaela Brown LLC is registered. Any disputes will be resolved through good-faith negotiation first, and if necessary, through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on this page. Continued use of our website or services after changes constitutes acceptance of the updated Terms. For active clients, material changes will be communicated via email.

15. Contact

Questions about these Terms? Reach out at hello@micaelabrown.com.